Delete your account
This page explains how to delete your Vantage YMS: Yard Management account, published by NEUMAX LLC, and exactly what happens to your data when you do.
Delete it from inside the app
This is the fastest route and needs nothing from us.
- Open Vantage YMS and sign in.
- Go to Settings.
- Scroll to the Account section.
- Tap Delete Account.
- Read the confirmation, then confirm.
Your account is kept for 30 days. Changed your mind? Sign in within those 30 days and tap Cancel Deletion in Settings. After the 30 days, our team carries out the deletion.
Or ask us to do it
If you cannot sign in, email kevin.choi@vantage-yms.com from the address on the account, with the subject Delete my Vantage account. We action it within 30 days and reply when it is done.
If you are not the account owner. Vantage is used by a company at its yard, and your employer may own the organization and its records. Deleting your own account removes you and your personal data. It does not delete your employer’s gate records. If you need the whole organization removed, the owner should write to us from the address on the account.
What is deleted
- Your name: it is replaced with “Deleted User” on your gate records, tasks and activity history, and your account is turned off.
- Driver’s license photos, license numbers, driver names and signatures on the gate records you created.
- Your sign-in email is not deleted automatically. Email kevin.choi@vantage-yms.com and we delete it.
What is kept, and for how long
Some records are kept because a customs, security or detention audit may need them later, or because they belong to your employer rather than to you. They stay with your employer’s organization until that organization’s account is deleted or it asks us in writing to delete them. Automatic time-based deletion is not in place yet, except for driver’s license images. See our Privacy Policy.
- Gate transaction records — kept until the organization’s account is deleted or it requests deletion. Operational records owned by the yard.
- Gate and inspection photos — kept with the transaction records, on the same terms.
- Electronic signatures — kept with the transaction they belong to.
- Driver’s license images — deleted automatically 1 year after capture. The parsed text is kept with the transaction record.
- Billing and tax records — as long as US tax and accounting law requires.
Nothing in this list is sold, and none of it is shared with advertisers. Full detail, including our subprocessors, is in the Privacy Policy and the Data Processing Agreement.
Questions
Write to kevin.choi@vantage-yms.com. A person reads it.